Increase in response time

Incident Report for Lime Connect

Resolved

This incident has been resolved.
Posted Oct 08, 2026 - 21:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 08, 2026 - 21:18 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 08, 2026 - 20:39 UTC

Investigating

Our servers are currently experiencing an increase in response time and we are investigating possible causes.
Posted Oct 08, 2026 - 20:11 UTC
This incident affected: Channels (Website Messenger) and Connect AI, Login, Dashboard, Message Center, API, Analytics.